Market Definition

From 2021 to 2026, the global cloud ITSM market is expected to expand at a CAGR of 19.36%. The increasing transition to cloud-based technology and the convergence of AI-enabled tools with ITSM solutions are two major growth drivers for the industry. The highest market share will be held by the IT and ITeS vertical. IT & telecommunications, healthcare and life sciences, retail & consumer goods, manufacturing, BFSI, media & entertainment, government & public, travel & hospitality, and others, including education and energy & utilities verticals, are all covered in the cloud ITSM sector by vertical. Cloud ITSM technologies and services are expected to be widely adopted in these industries to achieve a variety of benefits, including improved performance, higher return on investment, and cost-effectiveness. The segment of managed services is projected to expand at the fastest rate. Technical skills are needed to maintain and upgrade all software in the cloud ITSM environment, and managed services provide them. Customers' pre- and post-deployment questions and needs are answered by managed services. Managed services provide end-users with software that is tailored to their needs and provides support at any stage of the software's use. By 2024, North America is projected to have the largest market share in the global cloud ITSM market, as the region's cloud ITSM market becomes more competitive. As a result of the increased competition in the cloud ITSM market, service organizations across verticals can turn to professional services to gain a competitive edge. During the forecast period, however, APAC is expected to rise at the fastest pace. A rapid increase in the consideration of cloud ITSM solutions is driving the growth in APAC.

 Report Scope

The global market report scope includes a detailed study covering underlying factors influencing the industry trends. The report covers analysis of regional and country-level market dynamics. The scope also covers competitive overview providing company market shares along with company profiles for major revenue contributing companies. The report scope includes a detailed competitive outlook covering market shares and profiles key participants in the market share. 

Major Market Players

The report consists of the list of the vendor's profile of Cloud Itsm market include ServiceNow , HPE, IBM , BMC Software , CA Technologies, Cherwell Software , Ivanti .

Cloud Itsm Market report has been categorized as below

By Solution

  • Service Portfolio Management
  • Configuration And Change Management
  • Service Desk Software
  • Operations And Performance Management
  • Dashboard, Reporting, And Analytics

By Service

  • Professional Services
  • Managed Services

By Organization Size

  • Small and Mid-Sized Enterprises
  • Large Enterprises

By Vertical

  • Retail And Consumer Goods
  • Media And Entertainment
  • Banking, Financial Services, And Insurance
  • It And Telecommunications
  • Healthcare And Life Sciences
  • Government And Public Sector
  • Manufacturing
  • Energy and Utilities
  • Travel and Hospitality
  • Education

By Region

  • North America
  • US
  • Canada
  • Mexico
  • Europe
  • Germany
  • France
  • Italy
  • UK
  • Rest of Europe
  • Asia Pacific
  • Japan
  • China
  • India
  • Australia
  • Rest of Asia Pacific
  • Rest of the World
  • South America
  • Middle East and Africa

The years considered for the study are as follows:

  • Base year - 2020
  • Estimated year - 2021
  • Projected year - 2022
  • Forecast period - 2021 to 2027

Key Questions Addressed by the Report

  • New products/service competitors are exploring?
  • Key players in the market and how intense is the competition?
  • What are the upcoming industry trends that manufacturers are focusing on in the future updates?
  • For each segment, what are the significant opportunities in the market?
  • What are the key growth strategies adopted by major market players in the market?
  • What are the key success strategies adopted by major competitors in the market?

Why Buy this Report:

  • Gain comprehensive insights on Cloud Itsm industry & market trends
  • Note complete analysis of the market status
  • Recognize the market opportunities and growth segments
  • Evaluating business segments & product portfolios, and interpret competitive dynamics
  • Facilitate strategy planning and industry dynamics to strengthen decision making

Report Content

  1. Cloud Itsm Market 


  1. Key Insights
  2. Report Overview
  3. Markets Covered
  4. Stakeholders
  5. Research Methodology
  6. Research Scope
  7. Market Research Process
  8. Research Data Analysis
  9. Market Size Estimation
  10. Executive Summary
  11. Market Overview
  12. Introduction 
  13. Market Drivers and Restraints
  14. By Solution
  15. Service Portfolio Management
  16. Configuration And Change Management
  17. Service Desk Software
  18. Operations And Performance Management
  19. Dashboard, Reporting, And Analytics
  20. By Service
  21. Professional Services
  22. Managed Services
  23. By Organization Size
  24. Small and Mid-Sized Enterprises
  25. Large Enterprises
  26. By Vertical
  27. Retail And Consumer Goods
  28. Media And Entertainment
  29. Banking, Financial Services, And Insurance
  30. It And Telecommunications
  31. Healthcare And Life Sciences
  32. Government And Public Sector
  33. Manufacturing
  34. Energy and Utilities
  35. Travel and Hospitality
  36. Education
  37. By Region
  38. North America
  39. United States
  40. Canada
  41. Europe
  42. United Kingdom
  43. Germany
  44. Rest of Europe
  45. Asia Pacific
  46. China
  47. Japan
  48. South Korea
  49. Rest of Asia Pacific
  50. Rest of the World
  51. Company Profile

(Profile contain company overview, products/services, financials & recent developments)

  1. Servicenow
  2. BMC
  3. CA Technologies
  4. Cherwell Software
  5. Ivanti
  6. Axios Systems
  7. Easyvista
  8. Atlassian
  9. IBM

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