Market Definition

Customer relationship management analytics is a tool that gives businesses simple access to data and helps them make better business decisions. CRM analytics is also utilised in data mining for online analytical processing. As clients travel through the entire purchase cycle before considering vendors, it is critical for any company to engage them through numerous targeted and multichannel campaigns. Profitability analysis, client segmentation, predictive modelling, event monitoring, and what-if scenarios are just a few of the uses available with this product. The coronavirus outbreak, which became a pandemic, caused huge worries in healthcare systems around the world. The pandemic had a significant influence on the healthcare and pharmaceutical industries, but it also stimulated global demand for similar services. CRM analytics are used to keep customers happy and increase competition among market participants.

The growth of the CRM analytics market is influenced by a number of factors, including drivers, restraints, and opportunities. Customers' choices have become exceedingly changeable in the current environment. CRM aids in the comprehension of buyer behaviour, the interpretation of attitudes, the identification of patterns, and the subsequent analysis of data insights and the structuring of personalised product campaigns. CRM analytics benefit from this as a primary market driver. Concerns over data management, quality, and integration, on the other hand, have slowed the market's expansion. Nonetheless, the growing requirement for a company's marketing staff to plan, execute, and assess campaigns across several platforms in order to make better decisions is anticipated to expand market potential.

The CRM Analytics market study includes regional information for North America, Europe, Asia Pacific, and the Rest of the World. The CRM Analytics market is further split for major countries such as the United States, Canada, Germany, the United Kingdom, France, Italy, China, India, Japan, Brazil, South Africa, and others for each region.

Report Scope

The global market report scope consists of a comprehensive study covering primary factors impacting the industry trends. The study includes analysis of regional and country-level market dynamics. The scope also consists of competitive overview offering company market shares coupled with company profiles for key revenue contributing companies. The report scope covers a detailed competitive outlook covering market shares and profiles of key participants in the market share.

Major Market Players

This report offers the major market player’s profiles, such as   Microsoft, Salesforce Inc., Angoss Software, SAS Institute Inc., IBM, Accenture, Oracle, SAP AG, and Teradata.

The  CRM Analytics Market report has been categorized as below

By Types

  • Sales Analytics

  • Customer Analytics

  • Contact Center Analytics

  • Marketing Analytics

  • Web & Social Media Analytics

By end users

  • Large Enterprises

  • Small and Medium Businesses

By vertical

  • Banking, financial services and Insurance (BFSI)

  • Telecommunications and IT

  • Retail & Wholesales

  • Energy and Utilities

  • Manufacturing

  • Healthcare and life science

  • Transportation and Logistics

  • Media and Entertainment

  • Hospitality

  • Others

By deployment

  • On-premise

  • Cloud

By Region

  • North America
  • Europe
  • Asia Pacific
  • Rest of World

The years considered for the study are as follows:

  • Base year - 2020
  • Estimated year - 2021
  • Projected year – 2022
  • Forecast period - 2021 to 2027

Key Questions Addressed by the Report

  • New products/service competitors are exploring?
  • Key players in the  CRM Analytics Market and how extreme is the competition?
  • What are the future market trends that manufacturers are emphasizing on in the future updates?
  • For each segment, what are the crucial opportunities in the market?
  • What are the key growth strategies embraced by key market players in the market?
  • What are the key success strategies adopted by major competitors in the market?

Why Buy this Report:

  • Obtain comprehensive insights on the  CRM Analytics market trends
  • Note comprehensive analysis of the market status
  • Identifies the market opportunities and growth segments
  • Assessing business segments & product portfolios, and explain competitive dynamics
  • Provide strategy planning and industry dynamics to strengthen decision making

Report Content

1. Global  CRM Analytics Market Introduction

1.1. Key Insights

1.2. Report Overview

1.3. Markets Covered

1.4. Stakeholders

2. Research Methodology

2.1. Research Scope

2.2. Market Research Process

2.3. Research Data Analysis

2.4. Market Size Estimation

3. Executive Summary
4. Market Overview

4.1. Introduction

4.2. Market Drivers and Restraints

5. By Types

5.1. Sales Analytics

5.2. Customer Analytics

5.3. Contact Center Analytics

5.4. Marketing Analytics

5.5. Web & Social Media Analytics

6. By end users

6.1. Large Enterprises

6.2. Small and Medium Businesses

7. By vertical

7.1. Banking, financial services and Insurance (BFSI)

7.2. Telecommunications and IT

7.3. Retail & Wholesales

7.4. Energy and Utilities

7.5. Manufacturing

7.6. Healthcare and life science

7.7. Transportation and Logistics

7.8. Media and Entertainment

7.9. Hospitality

7.10. Others

8. By deployment

8.1. On-premise

8.2. Cloud

9. By Region

9.1. Key Points

9.2. North America

9.3. Europe

9.4. Asia Pacific

9.5. Rest of the World

10. Company Profile

(Profile contain company overview, products/services, financials & recent developments)

10.1. Microsoft

10.2. Salesforce Inc

10.3. Angoss Software

10.4. SAS Institute Inc

10.5. IBM, Accenture

10.6. Oracle

10.7. SAP AG

10.8. Teradata

The  CRM Analytics Market report has been categorized as below

By Types

  • Sales Analytics

  • Customer Analytics

  • Contact Center Analytics

  • Marketing Analytics

  • Web & Social Media Analytics

By end users

  • Large Enterprises

  • Small and Medium Businesses

By vertical

  • Banking, financial services and Insurance (BFSI)

  • Telecommunications and IT

  • Retail & Wholesales

  • Energy and Utilities

  • Manufacturing

  • Healthcare and life science

  • Transportation and Logistics

  • Media and Entertainment

  • Hospitality

  • Others

By deployment

  • On-premise

  • Cloud

By Region

  • North America
  • Europe
  • Asia Pacific
  • Rest of World

Licence Option

  • Single User-
    2500 USD 1500 USD
  • Multiple User-
    5500 USD 3500 USD

Quality assurance

A testimonial for service in the form of BBB “A” Accreditation.

Your personal and confidential information is safe and secure.

  - Information security

© 2021 Whipsmart. All Rights Reserved.

Terms of use| Site Map